Terms of Service
Effective Date: 03/03/2025
Welcome to MedReception.ai. These Terms of Service (“Terms”) govern your use of our services, including subscription plans, à la carte services, and any associated tools provided by MedReception.ai. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our services.
For inquiries, please contact us at info@medreception.ai.
1. Definitions
For the purposes of these Terms:
- Affiliate refers to any entity that controls, is controlled by, or is under common control with a party.
- Company refers to MedReception.ai, its affiliates, employees, and subsidiaries.
- Device means any digital device capable of accessing the service, such as a computer or smartphone.
- Service refers to all offerings provided by MedReception.ai, including the website (www.medreception.ai), subscription plans, and à la carte features.
- You refers to the individual or entity using our services.
2. Services Provided
MedReception.ai specializes in AI-powered communication solutions tailored for medical practices. Our services include:
- Katie AI: Call routing, appointment scheduling, and patient record updates.
- Annie AI: After-hours answering, urgent consult handling.
- Sallie AI: Scheduling assistant for rescheduling, referral verification, and EMR uploads.
- Bailey AI: Patient onboarding, pre-op questionnaires, and visit preparation.
- Charlie AI: Preps patient charts for streamlined appointments.
- Virtual Human Assistant: Backup for overflow or complex call handling.
Subscription Plans
- Essential Plan: $375/month for 500 minutes, $1.25/additional minute.
- Professional Plan: $750/month for 1,000 minutes, $0.99/additional minute.
- Elite Plan: $1,125/month for 1,500 minutes, $0.99/additional minute.
À La Carte Services
Pay-per-use options are available for specific AI assistants and virtual human support.
3. User Responsibilities
By using MedReception.ai, you agree to:
- Provide accurate and up-to-date information about your practice.
- Ensure compliance with all applicable laws, including HIPAA regulations.
- Review and validate AI-generated outputs for accuracy.
- Maintain the confidentiality of your account credentials.
4. Pricing and Billing
- Subscriptions are billed monthly or annually. Annual subscriptions receive a 15% discount.
- Additional charges for exceeding allotted minutes are billed at the specified rates.
- All payments are due in advance.
Refund Policy
Refunds are not provided for unused minutes or services. Canceling an annual subscription will not result in a prorated refund unless explicitly agreed upon.
5. Termination
MedReception.ai reserves the right to terminate or suspend your account immediately for violations of these Terms. Upon termination, your access to the service will cease.
6. Limitation of Liability
To the maximum extent permitted by law, MedReception.ai is not liable for:
- Service interruptions caused by third-party providers or technical issues.
- Miscommunication due to incomplete or inaccurate user-provided data.
- Consequential damages, such as lost revenue or patient dissatisfaction.
Our liability is limited to the amount paid by You for the services during the billing period in question.
7. “AS IS” Disclaimer
MedReception.ai provides services on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied.
8. Modifications to Terms
We reserve the right to modify these Terms at our discretion. Material changes will be communicated to users via email or website updates. Your continued use of our services after changes indicates your acceptance of the revised Terms.
9. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction]. Disputes will be resolved under this jurisdiction’s applicable laws.
10. Contact Information
For any questions or concerns, please contact us at:
Email: info@medreception.ai
Website: www.medreception.ai
